Responsible Gaming

1. 18+ Age Restriction Policy

sona100 enforces a strict minimum age requirement of 18 years for all players. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or participate in any gaming activity on the platform. This policy applies to every player in Bangladesh regardless of location — whether accessing from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh.

During the registration process, all users are required to confirm that they are aged 18 or above. sona100 reserves the right to request identity documents at any stage to verify a player's age. Where age cannot be satisfactorily verified, account access will be suspended until verification is complete. Any winnings accrued by an underage player will be withheld and the account permanently closed.

We take age verification seriously as part of our broader commitment to responsible gaming. If you suspect that a minor in your household has accessed sona100, please contact our support team at support@sona100 immediately so we can investigate and take appropriate action.

2. Recognising Problem Gambling

Gambling is an enjoyable pastime for the vast majority of players, but for some individuals it can become problematic. Problem gambling refers to a pattern of gambling behaviour that disrupts personal, family, or professional life. sona100 encourages all players to periodically reflect on their gaming habits using the self-assessment questions below.

If your answers to the checklist above raise concerns, please do not hesitate to use the tools available on sona100 — including deposit limits, cool-off periods, and full self-exclusion — or reach out directly to our responsible gaming support team. Help is available in English at any hour of the day.

3. Deposit and Spending Limits

One of the most effective ways to keep gambling within a healthy budget is to set a firm deposit limit on your account. sona100 allows every registered player to configure personalised deposit limits directly from their account dashboard. Limits can be set for daily, weekly, or monthly periods and apply across all payment methods including bKash, Nagad, Rocket, and Upay.

Limit Type	Period	Minimum	Takes Effect
Daily Deposit Limit	24 hours (rolling)	৳500	Immediately
Weekly Deposit Limit	7 days (rolling)	৳2,000	Immediately
Monthly Deposit Limit	30 days (rolling)	৳5,000	Immediately
Session Loss Limit	Per session	৳200	Immediately
Wager Limit	Per bet / per spin	৳50	Immediately

Reducing a limit takes effect immediately — the lower cap applies as soon as you confirm the change. Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This asymmetric policy is intentional and designed to prevent impulsive decisions made during a gambling session from bypassing your own financial boundaries.

If you have reached your deposit limit and are tempted to contact support to raise it immediately, we strongly encourage you to take a break first. Use the 7-day waiting period as an opportunity to reflect on your gambling habits and consider whether an increase is genuinely appropriate for your financial situation.

4. Time-Out and Cool-Off Features

sona100 provides a time-out feature that allows players to take a short-term break from gambling without permanently closing their account. A time-out temporarily suspends all access to gambling features on the platform for the duration you choose. During a time-out period, you cannot log in to play, place bets, or make deposits, but your account and balance are preserved intact.

Available Time-Out Durations

• 24 hours — A single-day pause, useful after a heavy session.
• 48 hours — A weekend break to reset your mindset.
• 7 days — A full week away from the platform.
• 30 days — A month-long cooling-off period for more serious reflection.
• Custom duration — Set any specific number of days up to 42 days via your account dashboard.

Time-outs take effect within minutes of being activated. Once a time-out is active, it cannot be cancelled early — the full duration must elapse before access is restored. This is deliberate: a meaningful break should not be undone on a whim. At the end of the time-out period, your account is automatically reactivated and you may choose to continue playing or to extend the break.

5. Self-Exclusion Tools

If you feel that your gambling has become a serious problem and you need a more permanent solution, sona100 offers a full self-exclusion programme. Self-exclusion is a formal request to have your account permanently blocked from accessing any gambling services on the platform for a minimum period of 6 months, with options extending up to 5 years or indefinitely.

How to Activate Self-Exclusion

During a self-exclusion period, sona100 will suppress all promotional communications to your registered email address and phone number. Marketing emails, bonus offers, and re-engagement messages will not be sent. If you receive any such communication during your exclusion period, please report it immediately to support@sona100 so we can investigate.

6. Support and Help Resources

sona100 is not a counselling or mental health service, but we deeply care about the wellbeing of every player on our platform. If you or someone you know is struggling with gambling addiction, we encourage you to seek professional support. Our English-speaking customer service team is available 24/7 and can help you activate any responsible gaming tool on your account, answer questions about self-exclusion, or simply listen and point you in the right direction.

Problem gambling can affect anyone regardless of age, income, or background. It is not a moral failing — it is a recognised behavioural condition that responds well to timely intervention. The earlier you seek help, the faster recovery can begin. Please do not wait until a crisis point to reach out.

Warning Signs in Others

If you are concerned about a family member or friend, look out for these behavioural changes:

• Secretive or evasive behaviour about money, phone use, or time spent online
• Unexplained financial difficulties, borrowing money, or selling valuables
• Mood swings tied to gambling outcomes — elation after winning, deep distress after losing
• Neglecting responsibilities at work, school, or home in favour of gambling
• Frequently talking about gambling, big wins, or losses
• Withdrawing from social activities, friends, and family

If you recognise these signs in someone close to you, encourage them gently to use sona100's responsible gaming tools or to seek independent professional support. You can also contact us on their behalf at support@sona100 and we will guide you on available options.

7. Protecting Minors and Parental Controls

Preventing underage gambling is a shared responsibility between sona100 and parents or guardians. While sona100 implements age verification at registration, we strongly recommend that households with minors take additional steps to prevent children from accessing the platform.

Practical Steps for Parents and Guardians

• Device-level parental controls: Use built-in parental control features on Android, iOS, Windows, and macOS to restrict access to gambling-related websites and applications.
• Browser filtering software: Install reputable content-filtering tools such as Net Nanny, Qustodio, or Circle that can block gambling category websites across all devices on your home network.
• Secure your account credentials: Never share your sona100 username or password with anyone, including family members. Ensure your device screen locks automatically when unattended.
• Educate minors about gambling risks: Have an open, age-appropriate conversation about why gambling is restricted to adults and the financial and psychological risks involved.
• Monitor browser history: Periodically check browser history on shared devices to identify any attempts to access gambling platforms.

If you discover that a minor has accessed sona100 using your account or a self-registered account, contact our support team immediately. We will suspend the account, investigate the circumstances, and ensure the matter is handled with full confidentiality.

8. Contacting sona100 for Help

Our dedicated responsible gaming support team is available every day of the year, around the clock, to assist players across Bangladesh who need help managing their gambling activity. All communications are handled in English and treated with complete confidentiality. There is no judgement — our team is here to help, not to pressure you.

To activate any responsible gaming tool (deposit limits, time-out, self-exclusion), submit a formal request, or simply talk to someone about your concerns, use the contact details below:

Email: support@sona100
Subject line for responsible gaming requests: Responsible Gaming — [Your Request Type]
Response time: Within 2 hours for responsible gaming requests, 24/7

sona100 pledges to treat all responsible gaming requests as high priority. Where a player expresses urgent concern about their gambling behaviour, our team is trained to fast-track account interventions and provide compassionate, practical guidance without delay.